Shipping Policy

1. Overview

This Shipping Policy explains the general procedures and considerations associated with orders placed through Skye Peptide Lab.

Available shipping methods, charges, estimated delivery windows, and destination eligibility may depend on the items ordered, the delivery address, carrier availability, and applicable legal requirements.

Order-specific shipping information provided during checkout or in an order confirmation should be reviewed alongside this policy.

2. Order Processing

After an order is submitted, its details may need to be reviewed before it is prepared for dispatch. Processing time can vary depending on order verification, product availability, payment confirmation, and other operational factors.

Placing an order does not necessarily mean that it has already been dispatched. Please refer to your order confirmation and any subsequent shipping notifications for the latest information available.

If additional information is required to process an order, our team may contact you using the details provided at checkout.

3. Shipping Methods and Charges

Available shipping methods and applicable charges may be displayed during checkout or communicated before an order is finalized.

Shipping costs can vary according to the destination, package characteristics, selected service, and any applicable carrier or handling charges.

Unless expressly stated during checkout or in a written offer, do not assume that shipping is free or that a particular delivery service is available for every order.

4. Estimated Delivery Times

Any delivery timeframe shown on the website, at checkout, or in a shipping notification is an estimate unless it is expressly confirmed as a guaranteed service.

Actual delivery may be affected by:

• Order processing and payment verification.
• Carrier operating schedules and service availability.
• Weather, transportation disruptions, or other events outside normal operations.
• Incorrect or incomplete delivery details.
• Customs inspections, import requirements, or other regulatory checks where applicable.
• Delivery access restrictions or unsuccessful delivery attempts.

If your order appears delayed beyond the estimate provided, contact us with your order number so we can advise you on the available next steps.

5. Shipping Confirmation and Tracking

Where tracking information is available for the selected shipping service, it may be provided after dispatch.

Tracking updates are generally generated by the carrier. There may be a delay before a tracking number becomes active or before the carrier records the next movement of a package.

If tracking information has not updated for an extended period, or the tracking link does not appear to work, contact our support team with your order number and tracking details, if available.

6. Shipping Address Accuracy

Customers are responsible for entering a complete and accurate shipping address at checkout, including the recipient name, street address, unit or apartment number where applicable, city, postal code, and contact details requested by the shipping service.

If you discover an error after placing an order, contact us as quickly as possible. Address changes may not be possible once an order has entered fulfilment or has been handed to a carrier.

Additional shipping charges, return-to-sender costs, or other consequences may arise from an incorrect address, subject to applicable law and the circumstances of the order.

7. Delivery and Receipt of Orders

Please use the tracking information, where available, to monitor the progress of your shipment and make any necessary arrangements to receive it.

If a carrier records an order as delivered but you cannot locate the package:

• Check the delivery location and any available delivery photograph or carrier note.
• Ask other household members or authorized building staff whether they accepted the package.
• Check with the carrier for further delivery information.
• Contact Skye Peptide Lab with your order number and tracking reference.

We will review the information available and explain any applicable investigation or resolution process. The outcome may depend on the carrier’s findings, the order details, and applicable law.

8. Lost, Damaged, or Incorrect Shipments

If your package appears to be lost, arrives damaged, or contains an incorrect item, contact us promptly so we can review the circumstances.

Please provide your order number, a description of the issue, and any relevant tracking details. For visible shipping damage or incorrect items, photographs of the packaging, shipping label, and received contents may help us assess the issue.

Where possible, retain the package and its contents until you receive further instructions, unless doing so would create a safety concern.

Depending on the findings and applicable law, a suitable resolution may include a replacement, refund, or another appropriate remedy. Review our Refund and Returns Policy for more information.

9. Shipping Restrictions and Destination Eligibility

Not every product or shipping method is necessarily available for every destination. Restrictions may apply because of product classification, carrier rules, import requirements, export controls, or other applicable laws.

Customers are responsible for ensuring that their intended purchase, import, possession, and proposed use of a product comply with the laws applicable to their location.

An order may require additional review or may be unavailable if the destination or product is not eligible for shipment. If a restriction affects an order already placed, we will communicate with the customer about the available options, subject to applicable law.

For products designated for research use only, please also review our Research Use Disclaimer.

10. Customs, Duties, and Import Requirements

For shipments that cross an international border, customs duties, taxes, import fees, documentation requirements, or inspections may apply depending on the destination and the shipment.

Responsibility for such charges depends on the shipping terms presented at checkout, the transaction, and applicable law. Customers should review any information provided before ordering and consult the relevant authorities when necessary.

Customs processing may delay delivery. We cannot promise that a shipment will clear customs or that every product may legally be imported into every destination.

11. Failed Delivery and Returned Packages

A shipment may be returned to the sender if the address is incomplete, delivery attempts are unsuccessful, the package is refused, or the carrier or relevant authority cannot complete delivery.

If your tracking information indicates that a package is being returned, contact us as soon as possible.

Any reshipment, additional shipping charge, or refund will be assessed according to the circumstances, the original shipping terms, and applicable law. We will communicate the available options before arranging any new shipment where possible.

12. Changes to an Order After Placement

Requests to change an item, shipping address, or shipping method should be submitted promptly after ordering. We will determine whether the change can be accommodated based on the order’s current status.

Changes may not be possible after an order has been processed, packed, or dispatched. If the requested change cannot be made, contact us to discuss the options available under our Refund and Returns Policy and applicable law.

13. Contact Us About Shipping

If you have a question about an order, tracking update, delivery delay, address correction, or shipping restriction, contact Skye Peptide Lab.

Related Pages

• Shop Products
• Frequently Asked Questions
• Refund and Returns Policy
• Research Use Disclaimer
• Quality Standards
• Certificates of Analysis
• Contact Us
• Privacy Policy
• Terms and Conditions